Consumer Protection BC - Industry information bulletin

18 Mar 2018 9:54 PM | Anonymous

Industry information bulletin

March 15, 2018

We ask that you please take a few minutes to read about a change to how we calculate our fines (administrative monetary penalties). These changes will come into effect on May 15, 2018.

Let us tell you more…

As one of our licensed businesses, you know that we license and inspect certain sectors and we enforce BC’s consumer protection laws. We understand that businesses want a fair and level playing field. We introduced our current administrative monetary penalty model in 2011 and it was time to evaluate its effectiveness. Our data tells us that non-compliance with the law, once detected, has continued at unacceptable levels. Over the last five years, 57% of businesses that were re-inspected after getting a penalty from us, still weren’t following the law. We want to do better.

We are committed to making a greater impact in the marketplace by encouraging voluntary compliance and focusing our efforts on the frequent and/or serious offenders. We are introducing a new model to calculate administrative monetary penalty amounts that will increase penalty amounts as part of an overall effort to deter non-compliance, intensify the consequences for serious infractions and to respond aggressively to the bad operators.

In the past, penalty amounts have been quite varied. We created this new model for transparency, consistency and increased fairness. Every contravention now has a base penalty amount, based in part on the seriousness of the infraction. To help our regulated businesses know what to expect from us and understand what base amount is allocated to each contravention, all the details are available on our website.

Over the next three years, we will be doing more and more inspections. Our primary goal will always be voluntary compliance. When compliance is not voluntary, or the nature of the contravention is serious, we will move towards enforcement measures such as administrative monetary penalties.

Here are some resources you may find helpful to understand what to expect:

These changes will come into effect on May 15, 2018. If you have any questions, please contact Mike Collyer, Manager of Stakeholder Relations, at or toll-free at 1.888.564.9963 ext.2854. We welcome the opportunity to tell you more about why and how we are making these changes.

Thank you,
Consumer Protection BC

Read Our Policies

This site is best viewed in 1024x768 resolution using Microsoft Internet Explorer 8 or higher
© Receivable Management Association of Canada Inc.
The RMA Canada logo is a trademark of RMA Canada. Unathorized use of the RMA logo or RMA content is strictly prohibited. Please contact the president at to first obtain written permission.
Ce site est optimisé pour une résolution de 1024x768 avec Microsoft Internet Explorer 8 ou supérieur
© Association Canadienne de la Gestion de Créances Inc.
Le logo de ACGC Canada est une marque déposée de ACGC Canada. L'utilisation non authorizer du logo ACGC ou le contenu de l'ACGC est strictement interdite. S'il vous plaît contacter le président au pour obtenir une autorisation écrite.

Powered by Wild Apricot - Membership management database, online event registration,
integrated website for associations, clubs, charities and other non-profits.

Site optimisé par Wild Apricot - base de données pour la gestion des adhésions, inscription en ligne aux événements,
sites Web intégrés pour les associations les clubs, les organismes de bienfaisance et d'autres types d'organismes sans but lucratif.

Powered by Wild Apricot Membership Software